When placing the order, will I receive an earring or two?
The price on our website, is for a pair of earrings, you will receive two earrings.

How long will it take to get my order? How much is the shipping cost?
Before sending the order, we will need between one and three days to prepare your order. Once is ready, the estimated delivery period is:
• Spain (standard shipping 3.5€ and free on orders over 45€): 5-7 working days.
• Spain (express delivery 5.5€): 1-2 working days.
• European Union, United Kingdom, Asia (7.50€ and free on orders over 65€): 7-15 working days in Europe and 15-20 days in United Kingdom and Asia. We are not responsible for customs costs.
• U.K (express delivery 20€): 1-4 working days.
• European Union (express delivery 10.50€): 2-4 working days.
• United States, Canada and Mexico (25€  and free on orders over 150): 5-7 working days. We are not responsible for customs costs.

How can I track my order?
Once your order is sent, we will send you the tracking number, in case you have not received the e-mail, check your spam box and if you still do not find it, contact us by sending an e-mail to info@elidac.com

What material is the earring made of?
Each piece is made of different materials, in the product description, of our website, you will find the precise information.

Can I get an allergy on the zipper?
We work with hypoallergenic materials, such as gold-plated brass, among others. You should not have any problem, contact us by sending an e-mail to info@elidac.com and we will inform you in detail of the article of your interest.

Where are your products made?
Our products, except vintage ones, are designed and assembled in Barcelona.

I need advice to choose a certain earrings, could you help me?
We will be happy to help you in your choice. You can send us an e-mail to info@elidac.com or contact us by direct message to our Instagram account.

I’d like to customize one of your products.
At the moment we do not do orders on request, but if you need a specific closure for a piece we online, you can consult us at info@elidac.com.

Can I add a note to the order?
Of course. We can add the note you want for your loved one. On the payment screen, you will see a box with the option "special instructions for the seller", there you can write down what you want us to add.

The earring I wanted is sold out. Will you have it again?
Mostly, all our earrings are made with unique pieces and we do not usually make more than 4 or 5 pairs, if the product you want appears as out of stock, unfortunately we will not have stock again, so we encourage you to buy it before it happens.

Can I return my purchased item?
After you have received your order, you have 14 calendar days to make the return. After this period we cannot offer you a refund or exchange.
In order for us to proceed the return, your item must be unused, in the same condition as you received it and with the original packaging.
You will have to send us an e-mail to info@elidac.com providing us your order details and we will inform you how to proceed to send us the product. The cost of return is in charge by the customer.
Once we have received your order, we will inform you by email and make the refund or exchange for another product if you have requested it.

Do you have a physical store?
At the moment, we don’t have any physical stores of our own.

Can I have your products in my store?
If you are interested in having our products in your shop, send us an e-mail to info@elidac.com

For any other questions, do not hesitate to contact us by sending an e-mail to info@elidac.com.